Webinar July 22, 2025 | 10 AM EDT / 2 PM GMT
How to improve end user satisfaction through a formalized program
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How to improve end-user satisfaction with a formal CX program
Most teams collect CSAT data but struggle to act on it. This webinar shows how to turn feedback into real CX results—no sales pitch, just practical tools and proven examples.
Here’s what you’ll learn:
The leadership mandate for CX
Why satisfaction is strategic—and how ignoring it costs more than you think
The cobwheel framework
A 4-step, product-agnostic model to operationalize feedback
Journey-based feedback in practice
How one team reduced detractors by 84%—without new tools
Invisible escalations
How to catch and address the issues no one’s logging
CX culture transformation
Shift from metrics to reflexes across your entire organization
Get to know your speakers
