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MAY

Panel Discussion: The Impact of AI in Service Management

Hear from our discussion panel on AI strategies for ITSM!

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Featured Resources

How to improve end user satisfaction through a formalized program

Most teams collect CSAT data but struggle to act on it. This webinar shows how to turn feedback into real CX results—no sales pitch, just practical tools and proven examples.

A teal robotic bird with large eyes and a propeller tail beside the "sysaid" logo on a matching teal background.

Agentic AI & The Future of ITSM – What IT Leaders Need to Know in 2025

AI isn’t coming—it’s already here, reshaping how IT teams operate every day.

SysAid 101 Webinar

SysAid 101

Getting Started with SysAid & ITSM

On – Demand Resources

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  • eBooks

    2025 SysAid Annual Report

    2025 Mega-Trends Shaping the Future of IT Service Management
  • eBooks

    2024 ITSM Mega-Trends Report

    Gen AI – it’s all anyone can talk about these days. But for IT leaders on the frontlines, the question is: what does this mean for their day-to-day?
  • Open report on employee experience with text and various bar graphs illustrating survey results on green and white pages.
    eBooks

    2023 State of Service Management Report

    Knowing exactly where the IT world is headed in terms of budgets, challenges, and goals is like striking gold. Read on to be at the top of your IT game
  • A teal robotic bird with large eyes and a propeller tail beside the "sysaid" logo on a matching teal background.
    eBooks

    2021 State of Service Management Report

    Good problem management can provide enormous value, by reducing IT service failure and by limiting the impact of failures when they do occur.
  • A lighthouse by the sea symbolizes guidance in ITSM amid insights from 20 service management experts and analysts. - SysAid
    eBooks

    Skills and Capabilities Required of a 2020 ITSM Professional

    Insights from 20 service management experts, influencers, and analysts on what you need to succeed as an ITSM professional in 2020.
  • Illustration of a person ascending green stairs symbolizing growth in ITSM efficiency with SysAid's comprehensive solutions. - SysAid
    eBooks

    The Ultimate Tips Guide for Getting Started with ITIL

    Joe the IT Guy offers advice on how best to plan, or improve, your adoption of ITSM’s most popular best practice.

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Webinar – July 22: How to improve end-user satisfaction with a formal CX program

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