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MAY

Panel Discussion: The Impact of AI in Service Management

Hear from our discussion panel on AI strategies for ITSM!

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SMART 2024

Get Ready to See the Next Gen of ITSM in Action – SMAT’24 is Back!
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Gen AI Under The Hood: Lessons Learned From 7,000 Active SysAid Copilot Users

Virtual Events and Webinars

Stop Firefighting, Start Thriving: Mastering IT Service Desk Excellence with Gen AI

Join our upcoming webinar to learn how SysAid Copilot’s AI Chatbot for Agents can transform your IT service desk overnight.

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  • ebooks

    2024 ITSM Mega-Trends Report

    Gen AI – it’s all anyone can talk about these days. But for IT leaders on the frontlines, the question is: what does this mean for their day-to-day?
  • Open report on employee experience with text and various bar graphs illustrating survey results on green and white pages.
    ebooks

    2023 State of Service Management Report

    Knowing exactly where the IT world is headed in terms of budgets, challenges, and goals is like striking gold. Read on to be at the top of your IT game
  • A teal robotic bird with large eyes and a propeller tail beside the "sysaid" logo on a matching teal background.
    ebooks

    2021 State of Service Management Report

    Good problem management can provide enormous value, by reducing IT service failure and by limiting the impact of failures when they do occur.
  • Illustration of a man with a magnifying glass near a lighthouse, with text stating "insights from 20 service management experts, influencers, and analysts".
    ebooks

    Skills and Capabilities Required of a 2020 ITSM Professional

    Insights from 20 service management experts, influencers, and analysts on what you need to succeed as an ITSM professional in 2020.
  • getting started with ITIL
    ebooks

    The Ultimate Tips Guide for Getting Started with ITIL

    Joe the IT Guy offers advice on how best to plan, or improve, your adoption of ITSM’s most popular best practice.

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